Fortune Wheels

In this section, we will cover everything related to Fortune Wheel.

Fortune Wheels enable you to introduce an element of chance into your loyalty program. Instead of assigning a fixed reward, members can “spin the wheel” to receive a randomized prize — such as points, discounts, or even no reward — based on pre-configured probabilities.

Fortune Wheels can be used as standalone gamification experiences or as part of campaigns using the Give reward effect. This allows you to trigger the wheel automatically after a specific action (e.g., after a purchase or upon earning a milestone).

Learn more about

Creating Fortune Wheels

Find out how to create your first fortune wheel.

Managing Fortune Wheels

Check how to manage fortune wheels.

Deactivating Fortune Wheels

Check how to deactivate fortune wheels.

How Probability Works

Find out more how probability works

Implementation Checklist

Check how to make your fortune wheel live!