Expiring Notifications

Set how many days in advance expiration-related notifications are sent.

Overview

Use Expiring Notifications to define how many days in advance Open Loyalty should send expiration-related notifications. These settings apply to units, reward coupons, and tier recalculation.

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Available settings

You can configure three lead times:

• Days before expiring units – When members should be notified before units expire

• Days before expiring coupons – When members should be notified before reward coupons expire

• Days before tier recalculation – When members should be notified before tier recalculation

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Configure notification timing

1. Open Webhooks

2. Click Expiring Notifications

3. Enter the number of days for each notification type

4. Click Save Settings

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Related webhook events

These settings affect the timing of the following events:

• PointsWillExpire

• CouponWillExpire

• LevelWillExpire

See also: What Triggers a Webhook.

Choose a lead time that gives members enough time to react. Common choices are 7, 14, or 30 days, depending on your program rules.