> For the complete documentation index, see [llms.txt](https://help.openloyalty.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.openloyalty.io/main-features/imports-exports/imports/sample-import-files/reward-coupons.md).

# Reward Coupons

Reward coupons are imported into the **Rewards** section and can be assigned to members as part of the reward system. 

**File format:** CSV

#### Sample file

{% file src="/files/72uWEv4uigAZEbhEGoxs" %}

{% code title="coupons-import-sample.csv" %}

```csv
code
WELCOME10
LOYALTY25
BIRTHDAY50
```

{% endcode %}

#### Format rules

* The file **must** include the header row `code`
* Each row contains one coupon code
* Codes must be unique
* Save as `.csv` with UTF-8 encoding

***

### Common mistakes

| Mistake                         | Fix                                                                                                                              |
| ------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| Missing header row              | The `code` header is required                                                                                                    |
| Duplicate codes within the file | Ensure all codes are unique                                                                                                      |
| Extra columns                   | Only `code` is supported — remove additional columns                                                                             |
| Non-UTF-8 encoding              | Re-save as UTF-8 to avoid corrupted special characters                                                                           |
| Confusing the two import types  | Redemption codes go into **campaigns**, reward coupons go into **rewards** — they are selected separately in the import dropdown |

To find out more, please refer to the article below:

{% content-ref url="/pages/fv6MDAnhnMBp2KkHCKU5" %}
[Adding Coupons](/main-features/rewards/reward-list/adding-coupons.md)
{% endcontent-ref %}


---

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