Tiers

The Tiers tab in the single member profile provides detailed insight into a member’s current position in the loyalty program’s tier structure, their historical movements between tiers, and their progress toward the next recalculation.

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Key elements

• Tier sets – All available tier sets are displayed (e.g., Engagement Tier Set, Expiration Tier, Shopping Tier Set).

• Current tier – Shows the tier the member currently belongs to within a given tier set.

• Last promotion / downgrade – Indicates when the member was last promoted or downgraded.

• Next recalculation – Date of the next scheduled tier recalculation.

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Progress tracking

• Cumulative earned units – shows how many units the member has accumulated towards tier calculation.

Depending on how the tier set is configured, this metric can display:

• Active points

• Total earned points

• Total transactions

• Months since joining the program

• or another metric defined in the tier configuration.

• Progress bar – visual representation of progress toward the next recalculation.

• Current progress % – percentage completed for the ongoing cycle.

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To find out more about the tiers module, please refer to this section of the User Guide:

Tiers