Timeline

The Timeline tab provides a chronological record of all important events in a member’s journey. This view helps you track how the member interacts with the loyalty program over time.

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Key Elements

• Event history Each entry in the timeline shows the event type, date, and details. Events can include:

  • Tier changes (e.g., promotion to VIP tier, downgrade)

  • Units transfers (points added, deducted, or expired)

  • Achievements (earned or completed)

  • Campaign activity (e.g., reward redemption, campaign triggers)

  • Custom events and transactions

  • and more

• Filters You can filter the timeline by event type (e.g., tiers, units, custom events) to quickly find relevant actions.

• Event details Each event is clickable and expands to show additional context, such as:

  • Tier set name

  • Wallet name and points transferred

  • Current balance at the time of the event