# Canceling Redeemed Reward
With the **Cancel redemption** functionality, administrators can now revoke a redeemed reward in cases where the reward has not yet been marked as used. This option helps restore limits, reclaim unused coupon codes, and maintain accurate reward tracking.
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### 🔄 What happens when you cancel a reward redemption?
When a reward redemption is cancelled:
* **Redemption limits** for both the **member** and the **reward** are restored.
* The **uploaded coupon code** is returned to the pool of available codes.
* The **autogenerated coupon code** is permanently deleted.
* The redemption is greyed out in the member’s active reward list.
* A confirmation prompt will be shown before finalizing the cancellation.
{% hint style="danger" %}
Cancellation is only available if the reward has not yet been marked as used.
{% endhint %}
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### đź“Ť Where to cancel a reward
You can access the **Cancel redemption** option from several views:
#### 1. Rewards Fulfilment View
Navigate to **Rewards > Rewards Fulfillment**
Click the **three-dot menu** next to the redeemed reward and select **Cancel redemption**.
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#### 2. Reward Details View
When you open a redeemed reward’s detailed view, use the **Change status** dropdown in the top right and select **Cancel redemption**.
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#### 3. Member Profile – Redeemed Rewards Tab
Go to a **member profile** and open the **Redeemed rewards** tab. Use the **Actions** menu for the selected reward to cancel it.
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### 🧾 Confirmation Prompt
When cancelling, a pop-up will appear to confirm your action:
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### ℹ️ Additional Notes
* Cancellation **cannot be undone**.
* This feature applies to all reward types, including coupon-based and material rewards.
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