Canceling Redeemed Reward

With the Cancel redemption functionality, administrators can now revoke a redeemed reward in cases where the reward has not yet been marked as used. This option helps restore limits, reclaim unused coupon codes, and maintain accurate reward tracking.

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🔄 What happens when you cancel a reward redemption?

When a reward redemption is cancelled:

• Redemption limits for both the member and the reward are restored.

• The uploaded coupon code is returned to the pool of available codes.

• The autogenerated coupon code is permanently deleted.

• The redemption is greyed out in the member’s active reward list.

• A confirmation prompt will be shown before finalizing the cancellation.

Cancellation is only available if the reward has not yet been marked as used.

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📍 Where to cancel a reward

You can access the Cancel redemption option from several views:

1. Rewards Fulfilment View

Navigate to Rewards > Rewards Fulfillment

Click the three-dot menu next to the redeemed reward and select Cancel redemption.

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2. Reward Details View

When you open a redeemed reward’s detailed view, use the Change status dropdown in the top right and select Cancel redemption.

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3. Member Profile – Redeemed Rewards Tab

Go to a member profile and open the Redeemed rewards tab. Use the Actions menu for the selected reward to cancel it.

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🧾 Confirmation Prompt

When cancelling, a pop-up will appear to confirm your action:

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ℹ️ Additional Notes

• Cancellation cannot be undone.

• This feature applies to all reward types, including coupon-based and material rewards.