For the complete documentation index, see llms.txt. This page is also available as Markdown.
Canceling Redeemed Reward
With the Cancel redemption functionality, administrators can now revoke a redeemed reward in cases where the reward has not yet been marked as used. This option helps restore limits, reclaim unused coupon codes, and maintain accurate reward tracking.
🔄 What happens when you cancel a reward redemption?
When a reward redemption is cancelled:
Redemption limits for both the member and the reward are restored.
The uploaded coupon code is returned to the pool of available codes.
The autogenerated coupon code is permanently deleted.
The redemption is greyed out in the member’s active reward list.
A confirmation prompt will be shown before finalizing the cancellation.
Cancellation is only available if the reward has not yet been marked as used.
Cancellation does NOT return the units used to redeem the reward.
📍 Where to cancel a reward
You can access the Cancel redemption option from several views:
1. Rewards Fulfilment View
Navigate to Rewards > Rewards Fulfillment
Click the three-dot menu next to the redeemed reward and select Cancel redemption.
2. Reward Details View
When you open a redeemed reward’s detailed view, use the Change status dropdown in the top right and select Cancel redemption.
3. Member Profile – Redeemed Rewards Tab
Go to a member profile and open the Redeemed rewards tab. Use the Actions menu for the selected reward to cancel it.
🧾 Confirmation Prompt
When cancelling, a pop-up will appear to confirm your action:
ℹ️ Additional Notes
Cancellation cannot be undone.
This feature applies to all reward types, including coupon-based and material rewards.
