> For the complete documentation index, see [llms.txt](https://help.openloyalty.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.openloyalty.io/main-features/tiers/tier-analytics.md).

# Tier Analytics

***

### Analytics

The analytics chart shows how members flow between tiers over time - how many upgraded, how many downgraded, and how many stayed.

<figure><img src="/files/IcsLjQJ3lbymyVu5JtUi" alt=""><figcaption></figcaption></figure>

The chart is interactive:

* **Click a tier** in the **legend** to show or hide it.

<figure><img src="/files/Q2xP7fHyxyOB0dInHAVZ" alt=""><figcaption></figcaption></figure>

* **Hover over a flow** to see the exact number and percentage of members that moved between tiers.

<figure><img src="/files/10co5M3yTcuHbDUVkqsQ" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
**When a tier has low member volume**

When a tier contains very few members, its flow data may be statistically insignificant or visually too small to render reliably on the main chart. To avoid misleading representations, this data is hidden from the overview.

To still analyze this tier, click the tier card to open it in **Isolation Mode**. There, the tier is displayed on its own scale, making even small membership movements visible and meaningful.

<p align="center"><img src="/files/iQW9JGfEFUrEE2s24Pp3" alt=""></p>
{% endhint %}

***

### Isolation Mode

Click a specific analytics chart to open its **Isolation Mode.**&#x20;

<figure><img src="/files/a46vhl7g2HMdk518E1IF" alt=""><figcaption></figcaption></figure>

This view allows you to track **comprehensive tier progress** within a specified time range selected in the Analytics section.

You can also open Isolation Mode directly by hovering mouse over specified tier and clicking icon in the top right.&#x20;

<figure><img src="/files/hFpOCnqbj0qikx4Dcijk" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Isolation Mode timeframe**

Isolation Mode always reflects the time range selected in the main Analytics view - it cannot be changed independently.&#x20;

If you need to adjust the time range, go back to the main Analytics view and use the **Timeframe** selector. The Isolation Mode chart will update automatically.
{% endhint %}

***

### Timeframe

<figure><img src="/files/772EZNiHsJbUoUaBGp8Z" alt=""><figcaption></figcaption></figure>

Use the date selector to adjust the view:

* **Last 7 days** - daily data points
* **Last 30 days** - weekly data points
* **Custom** - choose any date range

***

### Filters

Select which tiers you'd like to analyse in the Tier Movement chart. Your selection will update the dashboard to show only the movement data for the chosen tiers.

<figure><img src="/files/3NvS350HeDeOZYFqeLGg" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Filter limit reached - 6 tiers maximum.**

You can display up to 6 tiers at once. To add a different tier, deselect one first - this keeps the dashboard readable.
{% endhint %}

***

### Settings

You can customize chart display with these options:

<figure><img src="/files/K9PdokTVQcVMKQeASxP2" alt=""><figcaption></figcaption></figure>

* **Show values on static view** - Display data values directly on the chart without hovering.
* **Show extremely low flows between different tiers** - Include minimal member movements between tiers (may reduce readability)
* **Reduce visibility for same-tier flows** - De-emphasize members staying in their tier to focus on cross-tier movement
* **Show inbound/outbound movement** - Display members entering or leaving your tier set (when available)

***


---

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