# Channels

## Channels

A channel represents a specific sales medium or platform where customers make purchases. Channel menu allows you to define all sales channels like offline, e-commerce, and mobile app, where Transactions should be included within your Loyalty Program.

To make it easier, to sort the channel list in order to find a specific one, you can sort the columns by Name and Identifier.

***

## Adding channels

Add a new channel to be able to assign Transactions to a specific sales channel.

{% hint style="success" %}
**To add a Channel:**

1. Click **+ADD CHANNEL**
2. Fill in all required fields (name, channel identifier and optionally description)
3. Click **ADD CHANNEL**
   {% endhint %}

***

## Managing channels

### Removing channels

If for some reason you want to delete a channel, you can do so in a few simple steps.

{% hint style="success" %}
**To remove a Channel:**

1. Select the channel
2. Click the context menu
3. Click **Delete**
4. Click **YES**
   {% endhint %}

### Editing channels

After creating a new channel, you can edit the data by clicking the "Edit" button.

{% hint style="success" %}
**To edit a Channel:**

1. Select the channel
2. Click the context menu
3. Click **Edit**
4. Make changes
5. Click **SAVE**
   {% endhint %}


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