Removing Members

You can handle member removal in three ways. Choose the option that fits the outcome you need.

• Deactivate a member to block activity temporarily.

• Anonymize a member to remove personal data but keep analytics.

• Remove a member to delete the profile completely.

Deactivate or activate a member

Use this option when a member may return later. The available action depends on the current account status.

1

Go to Members → List of Members or open a single member profile.

2

Open the context menu or click ACTIONS.

3

Select Activate account or Deactivate account.

4

Confirm with YES.

What still works for inactive members

Supported

Not supported

• Add or deduct units.

• Assign rewards.

• Change reward status.

• Edit the member profile.

• Trigger internal profile update events.

• Transactions and custom events do not match inactive members.

• Purchase, return, redemption, achievement, tier, and time-based campaigns do not trigger.

• Tier updates do not run when the member meets the tier condition.

Anonymize a member

Use this option when you need to remove personal data but keep non-PII records for reporting and analytics.

When you anonymize a member, the system removes profile details such as name, email, phone number, date of birth, address, and company data. Transactional data remains available for analysis.

1

Go to Members → List of Members or open a single member profile.

2

Open the context menu or click ACTIONS.

3

Select Anonymize Profile.

4

Confirm with YES.

Remove a member

Use this option when you need to delete the member profile completely.

After removal, the member disappears from the member list and no longer counts toward the total number of members.

1

Go to Members → List of Members or open a single member profile.

2

Open the context menu or click ACTIONS.

3

Select Remove Profile.

4

Confirm with YES.