> For the complete documentation index, see [llms.txt](https://help.openloyalty.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.openloyalty.io/sample-setups/sample-campaigns/13-shop-for-gold-tier.md).

# #13 Shop for Gold Tier

## Shop for Gold Tier

### Business case

This setup helps you increase member spend by making premium perks more attainable.

It turns tier progress into a clear goal.

Use this setup when you want to:

* motivate members to spend more to unlock better benefits
* give Gold members access to premium perks
* manage long-term loyalty through tier progression

Use this setup to move members to the **Gold** tier after they reach your spending target.

In this example, the member gets:

* access to Gold tier perks
* better ongoing benefits while they stay in Gold

{% hint style="warning" %}
This setup uses the **Tiers** module.

You do not need a separate campaign if the goal is access to Gold perks only.
{% endhint %}

### Recommended setup

For this use case, use these elements:

* **Tier set condition:** Total spending
* **Target tier:** Gold
* **Benefit delivery:** Tier benefits
* **Main condition:** Member reaches the Gold spending threshold

{% hint style="info" %}
If you also want to give a one-time bonus when a member reaches Gold, add a campaign with the **Member Tier Updated** trigger.
{% endhint %}

### Step-by-step setup

{% stepper %}
{% step %}

### Define the Gold tier perks

Decide what members get after reaching Gold.

Examples:

* free shipping
* higher discount rate
* priority support

These benefits will be added directly to the Gold tier.

Learn more about tier benefits:

* [Tier Benefits](/gamification/tiers/tier-benefits.md)
  {% endstep %}

{% step %}

### Create or edit the tier set

Go to **Tiers** and create a new tier set or edit an existing one.

Set the tier configuration like this:

* **Tier set condition:** Total spending
* **Status:** Active
* **Downgrade / recalculation:** choose the option that fits your loyalty cycle

If you set multiple tier conditions, members must meet all of them.

Learn more about tier setup:

* [Adding Tiers](/gamification/tiers/adding-tiers.md)
* [Managing Tiers](/gamification/tiers/managing-tiers.md)
* [Tiers Configuration](/gamification/tiers/tiers-configuration.md)
  {% endstep %}

{% step %}

### Add the Gold tier threshold

Add the tier levels to the set.

For the **Gold** tier, set the spending threshold you want members to reach.

Example:

* **Base tier:** below `€500`
* **Gold tier:** from `€500`

Then add the Gold tier benefits.

This means members move to Gold automatically after reaching the configured spend value.
{% endstep %}

{% step %}

### Choose how long Gold status should last

Decide how the tier should behave after promotion.

Common options:

* no automatic downgrade
* annual recalculation
* downgrade on a fixed cycle

Choose the option that matches your program rules and retention strategy.
{% endstep %}

{% step %}

### Test the full flow

Run one full test before launch.

1. Create or use a test member.
2. Keep the member below the Gold threshold.
3. Add qualifying transactions.
4. Confirm the member reaches the threshold.
5. Confirm the tier changes to **Gold**.
6. Verify that Gold perks are available.

Also verify the next recalculation date if your tier set uses downgrades.
{% endstep %}
{% endstepper %}

### Example configuration

Here is a simple version of this use case:

* **Tier set condition:** total spending
* **Gold threshold:** `€500`
* **Gold perks:** free shipping and priority support
* **Recalculation:** annual

### Expected result

After launch, the flow looks like this:

1. A member makes qualifying purchases.
2. The member reaches the Gold spending threshold.
3. Open Loyalty recalculates the tier.
4. The member moves to **Gold**.
5. The member gets access to Gold perks.

### Troubleshooting

#### The member did not reach Gold

Check these points:

* the tier set uses **Total spending**
* the Gold threshold is configured correctly
* the transactions were matched to the member
* the tier recalculation timing matches your setup

#### The member reached the threshold, but the tier did not change

Check these points:

* the tier set is active
* the Gold tier is configured in the correct tier set
* the transactions count toward the configured spending rule
* a recalculation event has already happened

#### Gold perks are missing

Check these points:

* the benefits are added to the Gold tier
* the member is assigned to the correct tier set
* your integration reads tier benefits correctly where needed

### Best practices

* Keep Gold qualification rules easy to explain.
* Make Gold perks clearly valuable.
* Align recalculation with your loyalty cycle.
* Test the upgrade path before launch.

### Related articles

* [Adding Tiers](/gamification/tiers/adding-tiers.md)
* [Managing Tiers](/gamification/tiers/managing-tiers.md)
* [Tiers Configuration](/gamification/tiers/tiers-configuration.md)
* [Tier Benefits](/gamification/tiers/tier-benefits.md)
* [Tier Upgrade or Downgrade](/integrations-and-data-exchange/expressions/sample-use-cases/tier-upgrade-or-downgrade.md)


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