What Triggers a Webhook

In this section, you will learn about webhook trigger actions.

In this section, you can review the actions that trigger specific webhooks. This will help you choose the best options for your marketing automation.

Webhook Name	Trigger Actions
TransactionRegistered	Transaction registered when creating transactions: in the UI via API:https://apidocs.openloyalty.io/#tag/Transactions/operation/_transactionPos Transaction import
PointsWillExpire	Webhook is triggered X days before the units expire depending on the setup in the Expiring Notifications -> Expiring units notifications.
LevelWillExpire	Webhook is triggered X days before the tier recalculation depending on the setup in the Expiring Notifications -> Tier recalculation notification
AvailablePointsAmountChanged	When units are spent (reward purchase with points, or by using the https://apidocs.openloyalty.io/#tag/Points/operation/pointsPostTransferSpend endpoint) When units are added or deducted manually by an admin When a campaign adds or deducts units Importing unit transfers When the unit transfer is cancelled ( https://apidocs.openloyalty.io/#tag/Points/operation/pointsPostTransferCancel ) When pending units get activated (either automatically, or manually by the admin) When units expire (either automatically, or manually by the admin) When units are blocked ( https://apidocs.openloyalty.io/#tag/Points/operation/pointsPostTransferBlock ) When units are unblocked ( /api/:storeCode/points/:transfer/cancel ) When units are transferred between members (2 webhooks are sent - one for the receiver, and one for the sender)
TransactionAssignedToCustomer	Matching transactions manually in the UI Matching transaction via API: https://apidocs.openloyalty.io/#tag/Transactions/operation/transactionPostMemberAssi Importing matches
RewardRedemptionStatusChanged	Changing the status of the reward in the UI or via API: https://apidocs.openloyalty.io/#tag/Reward/operation/redemptionPostStatu
CampaignEffectWasApplied	The member receives points/ rewards or member custom attributes from the campaign. Example flow here.
CustomerWasRegisteredWithoutActivation	Member created without activation using the endpoint: POST/api/{storeCode}/member/register
CustomerUpdated	Adding/updating member basic information: first and last name phone number email loyalty card number gender registration date birthday date tier Adding member custom attributes when editing a member in the Admin UI or API: PUT/api/{storeCode}/member/{member} Adding/updating address/company details Updating Agreements The above actions can be taken in the Admin Panel or via API.
CustomerRequestedSendActivationCode	Member requests an activation code using the endpoint: POST/api/{storeCode}/member/{member}/send-code Member requests resending the activation code using the endpoint: POST/api/{storeCode}/member/resend-code
CustomerRequestedPasswordReset	An active member who has been created within the endpoint: POST/api/{storeCode}/member/register requests a password reset using POST/api/{storeCode}/member/password/reset/reque
CustomerRegistered	Member created in the Admin panel Member created via API: POST/api/{storeCode}/member
CustomerPhoneNumberWasChanged	Logged member updates phone number on their profile.
CustomerLevelChanged	Manually changing a tier on a member profile (lower and higher) While reaching the threshold of tier from conditions of the tier set While creating a new member when the lowest tier is automatically assigned The above actions can be taken in the Admin Panel or via API.
CustomerEmailWasChanged	Logged member updates an email on their profile.
CustomerDeactivated	Member Deactivated in the Admin Panel Member deactivated via the API: POST/api/{storeCode}/member/{member}/deactivat
CustomerBoughtReward	Manually assigning rewards to a member The reward received from the Camaign Effect The reward bought from the Reward Catalog The above actions can be taken in the Admin Panel or via API.
CouponWillExpire	Webhook is triggered X days before the reward coupon expires depending on the setup in the Expiring Notifications -> Expiring coupons notifications.