# Limits

## Technical Limits

### API Timeout

* **Timeout Duration**: The API will timeout after 30 seconds.

### Imports / Exports

* **Maximum Concurrent Requests**: You can import or export up to 5 files simultaneously.
* **Maximum File Size**: The maximum file size for importing XML or CSV files is 100MB.

### Forms

#### Number Field Type

* **Minimum Value**: -2,147,483,648
* **Maximum Value**: 2,147,483,647

#### Float Field Type

* **Maximum Decimal Places**: 6 decimal places

#### String Field Type

* **Maximum Length**: 255 characters

#### Expressions

* **Maximum Length**: 500 characters

#### loyaltyCardNumber Field

* **Uniqueness**: The loyalty card number must be unique per tenant.
* **Case Sensitivity**: The field is case-sensitive (e.g., XYZ is not equal to xyz).

#### Email and Phone Matching

* **Case Insensitivity**: The system does not consider case when matching email and phone fields during member matching with transactions or custom events.

***

## Business Limits

Some loyalty components have limitations that may be encountered when configuring your setup. Should you reach a cap while building out your loyalty program, please don't hesitate to reach out to the Open Loyalty team for assistance — whether through the [**Customer Helpdesk Portal**](https://customer.support.openloyalty.io/), via email at <support@openloyalty.io>, or directly through your dedicated **Customer Success Manager**.


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