Integration Examples
Last updated
Was this helpful?
Technical Guide
Last updated
Was this helpful?
Integrating Open Loyalty with your existing systems can be a powerful way to enhance customer engagement, streamline processes, and create a seamless loyalty experience. To help developers and technical teams, we’ve compiled a series of practical integration examples that demonstrate how to connect Open Loyalty with various platforms and tools.
These examples cover a wide range of use cases, including API-driven workflows, webhook configurations, and event-driven architectures. By exploring these scenarios, you’ll gain valuable insights into how Open Loyalty can be customized to fit your business needs and technical environment.
Scenario: An e-commerce platform wants to integrate Open Loyalty to manage its customer loyalty program using a middleware layer for API orchestration.
Middleware Layer: The e-commerce platform introduces a middleware layer that handles API orchestration, decoupling the e-commerce system from the Open Loyalty API.
When a customer makes a purchase, the e-commerce platform sends a request to the middleware, which then communicates with Open Loyalty's API to add points based on the transaction value.
The middleware retrieves customer loyalty data from Open Loyalty's API and processes it before passing it to the e-commerce platform to display rewards, tiers, and available points on the user's profile.
The middleware periodically sends API requests to update customer tiers or trigger special campaigns based on customer behavior, keeping the e-commerce platform informed of any updates.
