Integration Examples

Integrating Open Loyalty with your existing systems can be a powerful way to enhance customer engagement, streamline processes, and create a seamless loyalty experience. To help developers and technical teams, we’ve compiled a series of practical integration examples that demonstrate how to connect Open Loyalty with various platforms and tools.

These examples cover a wide range of use cases, including API-driven workflows, webhook configurations, and event-driven architectures. By exploring these scenarios, you’ll gain valuable insights into how Open Loyalty can be customized to fit your business needs and technical environment.

API Integration Example

• Scenario: An e-commerce platform wants to integrate Open Loyalty to manage its customer loyalty program using a middleware layer for API orchestration.

• Middleware Layer: The e-commerce platform introduces a middleware layer that handles API orchestration, decoupling the e-commerce system from the Open Loyalty API.

1

When a customer makes a purchase, the e-commerce platform sends a request to the middleware, which then communicates with Open Loyalty's API to add points based on the transaction value.

2

The middleware retrieves customer loyalty data from Open Loyalty's API and processes it before passing it to the e-commerce platform to display rewards, tiers, and available points on the user's profile.

3

The middleware periodically sends API requests to update customer tiers or trigger special campaigns based on customer behavior, keeping the e-commerce platform informed of any updates.