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Technical Guide
  • Introduction
  • Getting Started Guide
    • Authentication
    • Member Registration Configuration
    • Add Webhook
    • Add Member
    • Create Campaign
    • Add Transaction
    • Add Custom Event Schema
    • Create Achievement
    • Add Custom Event
  • Terms Reference
  • Backward Compatibility Policy
  • API Reference
  • Postman Collection
  • User Guide
  • Integration
    • Introduction
    • Overview of Integration Methods
    • Tools and Technologies
    • Integration Examples
      • Lambda
      • Zapier
      • AWS EventBridge
      • Kafka
  • API Fundamentals
    • Overview
    • Environments Capabilities
    • How to Query
    • Limits
    • Best Practices
  • Authentication
    • Admin Token
    • Access Token (API Key)
    • Enabling SSO Login
      • Okta
      • Microsoft Entra ID
  • Webhooks
    • Overview
    • Best Practices
  • S3 Bucket Data exports
    • Overview
    • Set Up S3 Bucket Integration
    • Data Structure and Types
      • Achievements
      • Achievement Usage
      • Campaigns
      • Campaign Calculated Effect Result
      • Campaign Execution
      • Custom Events
      • Members
      • Rewards
      • Rewards Redemption
      • Tiers
      • Transactions
      • Tenants
      • Unit Transfers
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  1. Integration

Integration Examples

Last updated 4 months ago

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Integrating Open Loyalty with your existing systems can be a powerful way to enhance customer engagement, streamline processes, and create a seamless loyalty experience. To help developers and technical teams, we’ve compiled a series of practical integration examples that demonstrate how to connect Open Loyalty with various platforms and tools.

These examples cover a wide range of use cases, including API-driven workflows, webhook configurations, and event-driven architectures. By exploring these scenarios, you’ll gain valuable insights into how Open Loyalty can be customized to fit your business needs and technical environment.

API Integration Example

  • Scenario: An e-commerce platform wants to integrate Open Loyalty to manage its customer loyalty program using a middleware layer for API orchestration.

  • Middleware Layer: The e-commerce platform introduces a middleware layer that handles API orchestration, decoupling the e-commerce system from the Open Loyalty API.

1

When a customer makes a purchase, the e-commerce platform sends a request to the middleware, which then communicates with Open Loyalty's API to add points based on the transaction value.

2

The middleware retrieves customer loyalty data from Open Loyalty's API and processes it before passing it to the e-commerce platform to display rewards, tiers, and available points on the user's profile.

3

The middleware periodically sends API requests to update customer tiers or trigger special campaigns based on customer behavior, keeping the e-commerce platform informed of any updates.