# Managing Campaigns

Campaigns can be edited, cloned, deleted, and migrated across tenants.&#x20;

This article guides you through each operation.

## 🔎 Overview of Actions

<table><thead><tr><th width="159">Action</th><th>Steps (⋮ overflow menu)</th><th>Notes</th></tr></thead><tbody><tr><td>Edit</td><td>Select <em>Edit campaign</em></td><td>Modify existing campaign</td></tr><tr><td>Deactivate / Activate</td><td>Deactivate/Activate campaign</td><td>Pause or resume campaigns</td></tr><tr><td>Duplicate</td><td>Select <em>Duplicate campaign</em> → Edit copy → Add campaign</td><td>Create a copy of the campaign within the same tenant</td></tr><tr><td>Export</td><td>Select multiple → <em>Export to .JSON</em></td><td>Export configuration to another environment</td></tr><tr><td>Import</td><td>Add campaign → <em>Import campaigns</em></td><td>Import configuration from another environment</td></tr><tr><td>Migrate tenant</td><td>Export → <em>Export to Different tenant</em> → Import</td><td>Export configuration to another tenant within the same environment</td></tr><tr><td>Delete</td><td>Select <em>Delete campaign</em> → Confirm</td><td>Delete the unused or old campaign</td></tr></tbody></table>

### ✍️ Editing an Campaign

1. Navigate to **Campaigns** or **Referral campaigns** and locate the desired automation campaign in the list.
2. Click the **⋮ (overflow menu)** next to it and choose **Edit campaign**.
   1. Alternatively: Click on the automation campaign, then click on **Actions → Edit Campaign**
3. Make adjustments to rules, visibility, or budget.
4. Click **Save changes** to apply the changes.
5. To duplicate parts of a campaign, use the **Copy Rules, Conditions, and Effects** button in the editor.

***

### 🔄 2. Activate / Deactivate a Campaign

1. Open the **⋮** menu on any campaign row.
2. Choose **Deactivate campaign** or **Activate campaign** (depending on its current state).
3. The campaign will immediately pause or resume triggering.

***

### 📄 Duplicating a Campaign

Cloning is ideal for testing variations or launching similar campaigns:

1. Open the ⋮ overflow menu on the automation campaigns list.
2. Select **Duplicate campaign**.
3. You'll be redirected to the editor with a new inactive copy.
4. Update details (e.g., timing, audience) and click **Add campaign**.

{% hint style="info" %}
By default, the copies of the configuration are disabled. Remember to enable the campaigns!
{% endhint %}

***

### 🗂️ Exporting & Importing Campaigns

* Bulk export campaigns to a `.json` file via **Bulk Actions → Selecting the campaigns  → Download to .JSON file**.
* Re-import via **Add campaign → Import (referral) campaigns**.

***

### 🔄 Migrating Across Tenants

To migrate campaigns:

* Click on **Bulk Actions** and select the campaigns you want to copy
* Click on **Copy to different tenant**, select the destination, and complete the import.
* The system guides you through any conflicts as you proceed.

You will be redirected to the target tenant you chose.

{% hint style="warning" %}
Only the configuration of the campaign is migrated.&#x20;

The history of the campaign, along with previously issued units or rewards, is not migrated.
{% endhint %}

***

### 🗑️ Deleting a Campaign

1. In the campaign list, use the **⋮ menu → Delete campaign** option.
2. Confirm the deletion; the campaign is removed from the tenant you are working on.

{% hint style="danger" %}
Deleting a campaign removes it from the UI but **does not delete any reward or engagement data** generated by that campaign. These remain in analytics and member records.
{% endhint %}

For detailed information, please refer to the article below:

{% content-ref url="/pages/PmVfciITeoL9AnaOEJBQ" %}
[Deleting Campaigns](/main-features/campaigns/campaigns-and-referral-campaigns/deleting-campaigns.md)
{% endcontent-ref %}

***

## ✅ Additional Notes

* **Deactivate** before editing large changes to avoid unintended triggers.
* **Duplicate** to create campaign variations for A/B testing across segments or timings.
* Archive functionality is not currently supported - **deleted** campaigns are permanently removed.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.openloyalty.io/main-features/campaigns/campaigns-and-referral-campaigns/managing-campaigns.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
