HomepageCase studiesBook a demo

What's New

Keep up to date with all released features and improvements!

Postman Collection

Go and explore OpenLoyalty with the help of the most recent Postman collection

July 2025

Leaderboards – Motivate Your Members With a Bit of Competition

We’re excited to introduce Leaderboards – a brand-new feature designed to engage your members through healthy competition.

With Leaderboards, you can:

  • Highlight top members across weekly, monthly, or custom timeframes

  • Define ranking rules

  • Create multiple boards

  • Combine with campaigns to drive behavior and boost loyalty

👉 Learn more about how Leaderboards work

May 2025

Members – Non-Unique Identifiers Now Supported

You can now mark member identifiers (like email or phone) as non-unique, allowing more flexibility in member creation and management.

⚠️ Non-unique identifiers:

  • Can’t be required

  • Can’t be used for event matching or integrations

  • Can’t be reverted once saved

You can learn more in this article.

April 2025

Badges

Introducing Badges - a new feature that awards members with a badge upon completing an achievement. These badges can be utilized across various modules, such as campaigns, or to easily retrieve a member's earned badges list.

OIDC Integration

Open Loyalty now supports OpenID Connect (OIDC) integration, enabling seamless single sign-on (SSO) with identity providers like Microsoft Azure Active Directory and OKTA.

Segments - Single Segment View

A new Single Segment View has been introduced. It provides a comprehensive overview of each segment, including rules, conditions, relationships with other modules (like campaigns and rewards), the last recalculation date, and — as before — the list of members assigned to the segment.

Guide Tour

New to Open Loyalty? A complete guided tour is now available to help you understand how the platform works and how to navigate it with ease. Enjoying the experience? Let us know if you'd like to see similar walkthroughs in other modules — we’d love your feedback!

Members – Redesigned Single Member View

The Single Member View has been revamped for improved usability. Key details are now accessible at a glance via the drawer panel. The layout mirrors the menu structure, making navigation more intuitive and streamlined.

More monthly updates

🆕 Added:

  • Automation Campaign Export now available in Global Management

  • Visual Environment Indicators to clearly distinguish between STAGE and PRODUCTION

  • What's New section in the product to keep you updated with all the important changes and new features

⚙️ Enhanced:

  • UI Improvements for a smoother experience

    • Sidebar Icon Alignment for a cleaner navigation panel

    • Sticky Columns Selection – choose which columns remain fixed

    • Sticky Sidebar – Sidebar now remains visible while scrolling through longer view

    • New Date and Time component across the product

  • Campaign Creation & Editing – introduced a stepper to streamline the process, including helpful guidance text

  • Enhanced Coupon Import mechanism for better performance with high-volume imports

  • New filters added to the Unit Transfers view, allowing you to filter by Cancelled and Pending statuses

  • Achievements can be activated and deactivated with a single click from the Achievement List view

🛠️ Fixed:

  • Achievement templates not loading properly

  • Achievement progress exceeding the allowed limit in a single transaction

  • Achievement member progress not resetting

  • Changing admin settings no longer triggers unintended password resets

  • Campaign files in the S3 Bucket are now generated after each change in the configuration and description

  • Missing custom event conditions for the redemption campaigns

March 2025

Campaigns – Enhanced Validation for Non-Default Wallets

You can now set conditions based on balance and unit history in non-default wallets.

Achievements – Track Unique Values for Custom Event

Progress can now be tracked for each new unique value in custom event attributes, without needing to define them beforehand. Learn more

Achievements – Triggers History

View the list of events that contributed to a member's achievement progress directly from their profile.

More monthly updates

🆕 Added:

  • Referral Campaign Export now available in Global Management

⚙️ Enhanced:

  • UI Improvements for a smoother experience

    • Dashboard & Campaigns – Upgraded analytical graphs for better insights

  • Webhooks – CampaignEffectWasApplied now includes business data from transactions and custom events

  • Campaign Effects – Additional validation for custom pending and expiration settings

  • Campaigns – Ability to select and delte multiple campaigns

Fixed:

  • AvailablePointsAmountChanged webhook no longer triggers when canceling a pending transfer

  • Tier set visibility and simulation issues in campaign settings

  • Missing conditions now correctly displayed in the Achievement view

  • Role-based permissions applied correctly in the Single Member View

February 2025

Achievements - Streaks

The "Consecutive" option has been renamed to "Streaks" for improved clarity. New help texts and visual cues have been added to make configuring streak settings more intuitive and easier to understand.

Tiers - new downgrade condition period: Every X months

In the last release, we added a new downgrade option in the Tiers. Now you can set a downgrade option for: Every X number of months after the Tier promotion date.

More monthly updates

⚙️ Enhanced:

  • UI Improvements for a smoother experience

    • Achievements – Goals are now displayed in a read-only format for clarity

    • Achievements View – Rules section now scrollable across all views for better accessibility

    • Referral Campaigns – Moved to a dedicated tab for easier access and organization

    • Automation Campaigns – Moved to a dedicated tab for easier access and organization

    • Custom Attributes – You can now copy custom attributes when setting up campaign conditions

  • Wallet Configuration – Tooltips added throughout for improved guidance

🛠️ Fixed:

  • Dashboard - Incorrect redemption rate

  • Campaign Duplication & Editing – Incorrect expiry and pending data are no longer copied during duplication or edits

  • Expression Saving – Special characters like > are now correctly preserved and no longer converted to HTML entities (e.g., >)

  • Exports based on filters correctly applied

  • PointsWillExpirewebhook includes improved points to expire calculation

January 2025

Campaign limitation - changes in awarding points when limits are reached

In this release, we have enhanced the recalculation logic for points when the limit is reached. If an action would grant more points than the remaining balance within the limit, only the available points up to the limit will be awarded.

Example:

  • A campaign has a limit of 200 points per member.

  • A member has already earned 150 points from this campaign.

  • They perform an action that would grant 70 points.

  • Instead of exceeding the limit, the member receives only 50 points, reaching the maximum allowed.

Mass actions: Comment and info about the admin who triggered

In the last release we introduced a new functionality that show the logs of mass actions in the Unit transfers. The Mass actions are registered under Imports / Exports.

The webhook AchievementsWereProcessed added to the webhooks events

In the last release, we introduced a new webhook containing a summary of all achievements' progress.

More monthly updates

⚙️ Enhanced:

  • UI Improvements for a smoother experience

    • Achievements Flow – Step-by-step validation added for required fields

    • Channels Redesign – Updated visuals and improved usability

    • Channels Relocation – Moved from Settings to the main left-side menu

    • Bulk Campaign Deletion – Easily remove multiple campaigns at once

    • Achievements Help Panel – Contextual help added on the right-hand side

    • Rewards Categories – Refreshed with a new design

    • Single Campaign View – Added toggle button to activate/deactivate campaigns

    • Custom Attributes – Unified view across all platform sections

    • Custom Events – Improved clarity of system identifiers

🛠️ Fixed:

  • Incorrect next tier recalculation date

  • Next scheduled run not updating correctly for Automation Campaigns

Past Release Logs

For previous release logs, select the appropriate year tab below.

2024

2023

2022

Last updated

Was this helpful?