Removing Members

You can remove a member's data in different ways, depending on whether you want to temporarily deactivate a member, allowing them to rejoin later, or completely delete all their data from the system. Below you can find all the available options listed.

• Activating / Deactivating

• Anonymizing

• Removing

Activating / Deactivating

This option allows you to activate/deactivate the member. The displayed option depends on whether the member is active or inactive.

Actions on Inactive Member

Supported

Not suporrted

• Adding units (UI: Add/Deduct, API: add/spend)

• Assigning reward

• Change the reward status

• Editing member

• Campaign will be triggered (Internal event: Member address details updated, Member company details updated, Member profile attribute updated)

• Transactions and Custom events won't match with an inactive member

• The campaign won't be triggered (Purchase; Return; Custom event; Redemption codes; Achievement completed; Internal event: Tier was updated, Achievement progressed; Time-based)

• The tier is not updated when reaching the condition from the tier configuration.

Anonymizing

You have the option to anonymize each member's account. When you select this option, all member information will be anonymized, including their name, surname, phone number, date of birth, address, email address, and company data. This anonymized data will still be included in charts and tables, meaning we're essentially encrypting all the profile details, while transactional information remains intact for analytical purposes.

Removing members

In this part, we will explain how to remove a Member. When the Member is deleted, all of the information about the Member disappears. The Member also disappears from the Member's list and isn’t included in the total number of Members.