> For the complete documentation index, see [llms.txt](https://help.openloyalty.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.openloyalty.io/main-features/members/member-list/removing-members.md).

# Removing Members

You can handle member removal in three ways. Choose the option that fits the outcome you need.

* **Deactivate** a member to block activity temporarily.
* **Anonymize** a member to remove personal data but keep analytics.
* **Remove** a member to delete the profile completely.

***

## Deactivate or activate a member

Use this option when a member may return later. The available action depends on the current account status.

{% stepper %}
{% step %}
Go to **Members → List of Members** or open a single member profile.
{% endstep %}

{% step %}
Open the context menu or click **ACTIONS**.

<figure><img src="/files/m2Etzu2DEyEw0R08sQJX" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select **Activate account** or **Deactivate account**.

<figure><img src="/files/JI2nGCkdBPujVDNSkmjs" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Confirm with **YES**.
{% endstep %}
{% endstepper %}

### What still works for inactive members

{% tabs %}
{% tab title="Supported" %}

* Add or deduct units.

<figure><img src="/files/lO93kFSpHA9tsmfbRviX" alt="" width="169"><figcaption></figcaption></figure>

* Assign rewards.

<figure><img src="/files/ckPnZwQgQEnYBa4BlGoa" alt="" width="375"><figcaption></figcaption></figure>

* Change reward status.

<figure><img src="/files/qV9rEoI9LUGz0GKRD7Tg" alt=""><figcaption></figcaption></figure>

* Edit the member profile.

<figure><img src="/files/V5JuVJEECSxRgkiXpALx" alt="" width="180"><figcaption></figcaption></figure>

* Trigger internal profile update events.
  {% endtab %}

{% tab title="Not supported" %}

* Transactions and custom events do not match inactive members.
* Purchase, return, redemption, achievement, tier, and time-based campaigns do not trigger.
* Tier updates do not run when the member meets the tier condition.
  {% endtab %}
  {% endtabs %}

***

## Anonymize a member

Use this option when you need to remove personal data but keep non-PII records for reporting and analytics.

When you anonymize a member, the system removes profile details such as name, email, phone number, date of birth, address, and company data. Transactional data remains available for analysis.

{% stepper %}
{% step %}
Go to **Members → List of Members** or open a single member profile.
{% endstep %}

{% step %}
Open the context menu or click **ACTIONS**.

<figure><img src="/files/YG1og2645AOJP0XKAozB" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select **Anonymize Profile**.

<figure><img src="/files/i9bTZsCNblNuvA6yNYA4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Confirm with **YES**.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
Anonymization is permanent. You cannot restore the original profile data.
{% endhint %}

***

## Remove a member

Use this option when you need to delete the member profile completely.

After removal, the member disappears from the member list and no longer counts toward the total number of members.

{% stepper %}
{% step %}
Go to **Members → List of Members** or open a single member profile.
{% endstep %}

{% step %}
Open the context menu or click **ACTIONS**.

<figure><img src="/files/pDi1Gf3c0swFpXoU7rZO" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select **Remove Profile**.

<figure><img src="/files/TtnDuFjR2dvqrl5sQ7M0" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Confirm with **YES**.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
Removal is permanent. You cannot restore the member account.
{% endhint %}


---

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