In this section, you will learn about webhook integrations and notifications in Open Loyalty.

Webhooks Overview

Webhooks is a mechanism allowing us to send HTTP requests to the URL configured by Admin, triggered by an Event, such as customer registration, transaction creation, customer data edit, etc. The new webhook mechanism is based on subscriptions to individual events occurring in the system. The following webhooks are accessible using the subscription method:

  • TransactionRegistered

  • PointsWillExpire

  • LevelWillExpire

  • AvailablePointsAmountChanged

  • TransactionAssignedToCustomer

  • RewardRedemptionStatusChanged

  • CampaignEffectWasApplied

  • CustomerWasRegisteredWithoutActivation

  • CustomerUpdated

  • CustomerRequestedSendActivationCode

  • CustomerRequestedPasswordReset

  • CustomerRegistered

  • CustomerPhoneNumberWasChanged

  • CustomerLevelChanged

  • CustomerEmailWasChanged

  • CustomerDeactivated

  • CustomerBoughtReward

  • CouponWillExpire

To enable gradual migration to the new mechanism, we have prepared a legacy mode, thanks to which the data sent in webhooks are in the same format as in the earlier version of the system.

How to configure the webhooks?

The subscription method means that you can decide which webhooks are active - you do not receive data from the ones you are not interested in.

You can subscribe to the webhook in two ways.

One way is to use the admin panel, which will allow you to configure webhooks using a graphical interface, and the second is to use the endpoint.

To get to Webhooks in the admin panel head to Webhooks

  • Webhook name - Webhook name in the system

  • Active from - Date of webhook activation

  • Legacy - Information is webhook is working in the Legacy mode

  • URL - Address to which the webhook is sent

To make it easier to search for a specific webhook, you can use filtering based on the headers or use a search table in the upper right corner:

Adding a new webhook subscription

To add a new webhook subscription,

  1. log in to the app as an Administrator

  2. Go to Webhooks

  3. Click the ADD NEW WEBHOOK button

  4. Fill in required fields

  5. Click ADD WEBHOOK

From the dropdown list choose the webhook you'd like to subscribe to. Enter the address to which the webhooks will be sent. In addition, you can add multiple headers to the webhook however, it is not required by the system.

After saving, when the correct event is executed, the webhook will be sent to the previously entered address.

You can also subscribe to the webhook by using the endpoint:


In the body request, put the name of the webhook in eventName and the address of the service you want the data to be sent to in the URL

Webhook body example

Webhook 'account.available_points_amount_changed' automatically informs whenever the number of available points in a user's account changes. The update information is presented in the form of a body containing the following information.

"eventName": "string",
"storeCode": "string",
"createdAt": "2019-08-24T14:15:22Z",
"data": {
"customer": {},
"accountId": "string",
"amount": null,
"amountChange": null,
"amountChangeType": "string",
"wallet": {}

Webhook can be used as a trigger to execute an action on the user side of the application.

Expiring Notifications

Available in Webhooks -> EXPIRING NOTIFICATIONS in the upper right corner.

Set when the system will send messages to Members regarding their Units, coupons, and Tier recalculating.

  • Days before expiring Units to notify the user

  • Days before expiring coupons to notify the user

  • Days before Tier recalculation to notify the user

Just set the number of days that suit you and click the 'Save Settings' button.

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