Returns and Cancellations

How do I handle points deduction on returns and cancellations?

You can set up single or multiple campaigns for return transactions, with a reverse logic to your current campaigns. To find out more about this type of campaign, please refer to the article below.

Return Campaign

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Is the progress reverted once a return is made?

At the moment, return transactions work as a separate flow. It does not revert the member’s status or tier if it was affected by the original transaction, nor adjusts campaign limits or counters that were impacted by the initial purchase.