# Tiers

## Overview

Tiers let you group members into levels based on rules you define.

You can base tiers on:

* Total spending.
* Active units in a selected wallet.
* Total earned units.
* Time since joining the program.
* A combination of multiple conditions.

{% hint style="warning" %}
Tiers are **recalculated**:

* On the member’s next activity (for example, earning units or placing a transaction).
* On the next scheduled downgrade recalculation (for example, the member’s registration anniversary).

Tiers are **not recalculated**:

* When you add a new tier or tier set.
* When you edit existing tiers.
  {% endhint %}

<figure><img src="/files/rzgm6uONRWRIqcgDgnJ3" alt=""><figcaption></figcaption></figure>

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## Learn more about

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Adding Tiers</strong></td><td>Create a tier set, define conditions, and add tier levels with benefits.</td><td><a href="/pages/XfRdCXAAT0l55p6WlRyM">/pages/XfRdCXAAT0l55p6WlRyM</a></td></tr><tr><td><strong>Managing Tiers</strong></td><td>Edit tiers, review tier members, and manage upgrades and downgrades.</td><td><a href="/pages/AVTJXDchqMDKQgiugR5b">/pages/AVTJXDchqMDKQgiugR5b</a></td></tr><tr><td><strong>Tiers Configuration</strong></td><td>Configure tier behavior, including downgrade and recalculation settings.</td><td><a href="/pages/lrgUzEu46ttei5NVi3aB">/pages/lrgUzEu46ttei5NVi3aB</a></td></tr></tbody></table>


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