# Creating Reward
## 🛠️ Creating Rewards
You can create rewards in Open Loyalty directly from the **Rewards list** by clicking **➕ Add reward**.\
This opens a step-by-step form where you define the reward type, general settings, limits, and (if applicable) coupon configuration.
You can also **Import rewards** from a previously exported `.JSON` configuration file (e.g., from another tenant or environment).
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### 1. Type of reward
First, select the reward type:
* 📦 **Material reward** – a physical gift (e.g., headphones, coffee machine).
* 🎟️ **Coupon** – a digital coupon that can represent discounts, free shipping, or converted points.
If you choose **Coupon**, you’ll later see additional sections for coupon type, configuration, and expiration settings.
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### 2. Basic settings
In this section, you define the main details of the reward:
* 🏷️ **Name** (with translations if needed).
* 📝 **Description** (rich text editor).
* 📆 **Reward availability** – the period during which members can redeem the reward using units.
* Always available.
* Available only in a specific period of time.
* 👁️ **Reward visibility in catalog** – the period during which the reward is displayed in the catalog for the targeted members.
* Always visible.
* Visible only in a specific period of time.
* 🎯 **Reward targeting**
* Available for everyone.
* Available for a specific segment.
* Available for a specific tier.
* 🗂️ **Category** – assign to a reward category (if previously created).
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### 3. Redemption limits
Set how many times rewards can be redeemed:
* **Reward availability limit** – maximum redemptions across all members.
{% hint style="warning" %}
For **uploaded coupon codes**, this option does not appear - availability is limited by the number of uploaded codes.
{% endhint %}
* **Member redemption limit** – maximum redemptions per member.
You can set limits across different time periods:
* **In total** – fixed number of redemptions until exhausted.
* **Hourly** – resets every hour.
* **Daily** – resets every day.
* **Weekly** – resets every week.
* **Monthly** – resets every month.
* **Yearly** – resets every year.
* **Unlimited** – no restriction.
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### 4. Additional settings
Optional descriptive fields to provide more context:
* 📖 **Usage instructions** – how to use the reward.
* 📜 **Conditions description** – terms and conditions.
* 🏷️ **Brand name**
* 📝 **Brand description**
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### 5. Custom attributes
* Add extra fields to store additional details (e.g., SKU, partner ID, internal codes).
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### 6. Reward images
* Upload images in `.jpg` or `.png` format (max 3 MB).
* These images are displayed in the reward catalog.
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### 7. Coupon configuration *(only for coupon rewards)*
If the reward is a **coupon**, configure how the coupons will be provided:
* ⚙️ **Autogenerated coupons** – codes generated by Open Loyalty.
* Options: **length**, **charset** (Alpha / Numeric / Alphanumeric), and optional **prefix**.
* 📂 **Coupons uploaded from an external source** – coupon codes uploaded in bulk.
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### 8. Coupon pending & expiration settings *(only for coupon rewards)*
Define coupon lifecycle:
* **Pending stage** – number of days before the coupon becomes active.
* **Expiration** – either after a set number of days or on a fixed date.
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### 9. Reward status
Finally, decide whether the reward should be:
* **Active** – available for members to redeem immediately.
* **Inactive** – saved as draft, not visible until activated.
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## Rewards export/import
In the Rewarda section, you can export and import rewards. These actions require a file in a `.json` format.
### Exporting rewards
{% hint style="success" %}
**Exporting rewards how-to**
To export a single reward or several rewards:
1. Go to **Rewards** -> **List of rewards**
2. Click **SELECT TO EXPORT**
After clicking this button you will see the checkboxes next to the reward name
3. Select the rewards you want to export to the JSON file
4. Click **EXPORT TO .JSON FILE (X)** to download the file
{% endhint %}
### Importing rewards
{% hint style="success" %}
**Importing rewards how-to**
To import a single reward or several rewards:
1. Go to **Rewards** -> **List of rewards**
2. Click **ADD REWARD** -> **Import rewards**
After clicking this button you will see the pop-up window to upload the JSON file
3. Follow the instructions from the popup window.
4. Click **IMPORT** to upload the rewards file
5. After importing the rewards you will see the list of all successful and/or rewards that require the action.
{% endhint %}
### Duplicating reward configurations to a different tenant
{% hint style="success" %}
**Exporting rewards to a different tenant how-to:**
To export a single reward or several rewards to different tenants:
1. Go to **Rewards** -> **List of rewards**
2. Click **SELECT TO EXPORT**
After clicking this button you will see the checkboxes next to the reward name
3. Select the rewards you want to export to a different tenant
4. Click **Export rewards to 'Different tenant' ->** Select the targeted tenant
5. To complete the action click **Copy \`Rewards and view the target tenant.**
6. After importing the rewards you will see the list of all successful and/or rewards that require the action to edit.
{% endhint %}
