Tier Benefits

In this section, you will learn how to add Tier Benefits

In Open Loyalty, there are two main ways to define tier benefits, depending on the nature of the reward you want to offer:

1. One-Off Benefits (e.g. Welcome Bonus)

If you want to grant a reward immediately after a user reaches a specific tier, such as "Get 500 points when you enter the Silver tier", you should use the Campaigns feature.

Sample use case:

• These are triggered once, based on internal events like joining a tier.

• This is perfect for welcome gifts, bonus points, or similar perks.

• Learn how to set this up in the Campaigns Guide »

2. Ongoing Benefits (e.g. Tier Discounts)

If the benefit should be available as long as the user stays in a certain tier, like "10% off for all Silver members", you should define this using Tier Benefits.

Sample use case:

• These are applied each time a customer performs actions like placing an order.

• The system checks the customer’s tier, then retrieves the associated benefits from the tier configuration.

• The benefits are applied to the transaction (as shown in the diagram below)

By using these two methods effectively, you can build flexible and rewarding loyalty programs tailored to both short-term incentives and long-term engagement.