# Reward Fulfillment

## Rewards fulfillment

This section contains all Rewards that were redeemed by Members.

* [Browsing Reward Fulfillment](#browsing-rewards-fulfillment)
* [Browsing Selected Reward Fulfillment](#browsing-selected-reward-fulfillment)

### Browsing Rewards Fulfillment

<figure><img src="/files/J5tHcHrmnmq3UQCAg91G" alt=""><figcaption></figcaption></figure>

#### Rewards fulfillment list overview

\
In the table on the main view with all Rewards fulfillment, you will find data that gives you the first important information.

* **Unique identifier**
* **Redemption date**
* **Reward name**
* **Reward type**
* **First name**
* **Last name**
* **Email**
* **Phone number**
* **Loyalty card number**
* **Status**

#### Searching via the Table Search

\
To find the specific reward, you use a Search Table available in the upper right corner. The search field allows you to find the reward fulfillment via the name:

<figure><img src="/files/G7sMWp0Od2h7iC9t4z5W" alt=""><figcaption></figcaption></figure>

Once you start typing the reward fulfillment name, the results will change automatically

#### Filtering the Rewards list&#x20;

To see a more detailed overview of all Rewards fulfillment, you can use filters. They will help you find the Reward which you are looking for.

Filters you can use:

* Cost in Units
* Email
* First name
* Last name
* Loyalty card number
* Member ID
* Redemption date&#x20;
* Reward ID
* Reward name
* Reward type
* Status
* Token

You can use one filter or you can create and use several filters at the same time.

To use a filter, you need to click **+ADD FILTER**

After  adding a filter, the Rewards fulfillment list has been filtered.

#### Managing Rewards from the Reward view perspective

As an Administrator, you can perform certain actions on the Rewards. \
The actions you can take:

* Changing status - each status corresponds to a specific stage\
  You can automate a visible status change along with a Reward status change. For example, when a Member buys the Reward the status will be "Pending" but when the Reward is shipped, the status will change to "Shipped".
  * Approved
  * Cancelled
  * Completed
  * Issued
  * Packing
  * Pending
  * Rejected
  * Returned
  * Shipped
  * Waiting for shipping
* Seeing Members details
* Seeing Reward details

***

### Browsing Selected Reward Fulfillment

#### Reward fulfillment contains:

* First name
* Last name
* Email
* Phone number
* Member ID
* Status - Reward current status, can be active or inactive,
* Reward type - the type of Reward,
* Reward name
* Reward Id
* Redemption date
* Price
* Token
* Address details&#x20;
  * Street name
  * Building name
  * Flat/Unit name
  * Postal code
  * City
  * State/Province
  * Country
* Reward redemption's status change history
  * Status
  * Comment
  * Updated at
* What actions can I take on a Reward fulfillment view?
  * Change status - each status corresponds to a specific stage\
    You can automate a visible status change along with a Reward status change. For example, when a Member buys the Reward the status will be "Pending" but when the Reward is shipped, the status will change to "Shipped".
    * Approved
    * Canceled
    * Completed
    * Issued
    * Packing
    * Pending
    * Rejected
    * Returned
    * Shipped
    * Waiting for shipping


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.openloyalty.io/main-features/rewards/reward-fulfillment.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.