# Adding Tiers

## Overview

This guide shows how to create tiers in the Admin Panel.

Tiers group members into levels. Each level is based on conditions, like spending or earned units. Each level can also include tier benefits.

{% hint style="warning" %}
A minimum of one tier is required in the program, with a maximum of 20 tiers per tier set.
{% endhint %}

{% hint style="info" %}
Tier benefits (sometimes called tier rewards) are attributes assigned to a tier. They are different from the **Rewards** module. Members do not see these values directly in their profile.
{% endhint %}

***

## Add a tier set and tiers

{% stepper %}
{% step %}

### Create a tier set

1. Go to the **Tiers** module.
2. Configure the **Tier set** settings.

<figure><img src="https://2658975168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcNVX03KZzmrGwJihLiEx%2Fuploads%2FYs907Qa6ZlLfsKYwM5qr%2F1.png?alt=media&#x26;token=f5950c33-589a-4a36-a93a-a95c3edc4a12" alt=""><figcaption></figcaption></figure>

3. Fill in the required fields:

* **Tier set name**.
* **Tier set conditions** (up to 8).
  * **Active Units** (select the wallet to count).
  * **Total spending**.
  * **Total earned Units**.
  * **Months since joining the program**.
* **Tier set downgrade conditions**.
* **Tier set status**.

{% hint style="info" %}
If you set multiple conditions, the member must meet **all** of them. This works as an **AND** rule.
{% endhint %}

4. Click **SAVE CHANGES**.
   {% endstep %}

{% step %}

### Add tier levels

1. Click **ADD TIERS**.

<figure><img src="https://2658975168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcNVX03KZzmrGwJihLiEx%2Fuploads%2FIXJGmMrq9BlXcG2vKS0U%2F2.png?alt=media&#x26;token=5b28e574-b9cf-439a-aeae-f625cb8f08a1" alt=""><figcaption></figcaption></figure>

2. On the tiers creation page, define:

* Tier names.
* Tier benefits (constant benefits).
* Condition values for each tier.

<figure><img src="https://2658975168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcNVX03KZzmrGwJihLiEx%2Fuploads%2FDAhxqHYVhe94rS4gQTUX%2F3.png?alt=media&#x26;token=97c48d20-ceb8-4d5e-bf9c-100d3e0fb52a" alt=""><figcaption></figcaption></figure>

3. Click **ADD TIERS** to finish.

<figure><img src="https://2658975168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcNVX03KZzmrGwJihLiEx%2Fuploads%2FtAlnAcM9OfEwhFrCfVOv%2F4.png?alt=media&#x26;token=213cdfa8-e2e9-4114-bb82-295ac66918ae" alt="TIER SET OVERVIEW"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

## Tier set structure

Tiers let you shape your loyalty program into clear levels. Below is a simple view of how tiers are structured:

<figure><img src="https://2658975168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcNVX03KZzmrGwJihLiEx%2Fuploads%2Fqmml437J0rkRoCsKbPeR%2Fimage.png?alt=media&#x26;token=12b697c0-aa32-4dd5-af3b-2a61f7214563" alt=""><figcaption></figcaption></figure>