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Adding Tiers

In this section, you will learn how to add Tiers.

Adding Tiers

Here, as an Administrator with permissions, you will learn how to create Tiers.

You can customize the Tiers to your needs based on specific conditions. For example, you can add a Tier with Members assigned who will meet the condition value of 240 Units or a purchase value of 450. If a Member is assigned to this Tier, they will get a Reward value of 5%.

A minimum of one tier is required in the program, with a maximum of 20 tiers per tier set.

Tier rewards are custom attributes assigned to each tier. They should not be confused with the rewards module.

Tier rewards can be obtained through the tier configuration; they are not visible within each member's profile.

To add Tiers set:

  1. Go to the Tiers module

  2. This will open the page where you can configure your TIER SET

  1. Fill in the required fields.

Fields:

  • Tier set name - the name of a Tier Set

  • Tier set conditions (up to 8 conditions) - conditions that Members have to meet to be assigned to the Tier:

    • Active Units - choose which wallet should be counted for reaching the tiers.

    • Total spending

    • Total earned Units

    • Months since joining the program

When setting multiple conditions to join a specific tier, they operate on an 'AND' basis, meaning all conditions must be met.

  • Tiers set downgrade conditions - Select the recalculation settings for downgrading members between tiers. This happens when members don't fulfill the required conditions to remain in their current tier.

  • Tier set status - activation button

Currently, each program can have only one set of tiers.

  1. Click SAVE CHANGES then click ADD TIERS

  1. Once you click ADD TIERS, you will be redirected to the tiers creation page:

In this step, you can define the name of your tiers, add some tier benefits (constant benefits), and define the values of the conditions for each tier selected during tier set creation.

  1. Once the setup is ready, click ADD TIERS to complete Tiers creation.

TIER SET OVERVIEW

Tier set structure

Tiers allow you to customize your loyalty program in different ways. Below you can find the basic image of how the tires are structured:

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