> For the complete documentation index, see [llms.txt](https://help.openloyalty.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.openloyalty.io/main-features/tiers/adding-tiers.md).

# Adding Tiers

## Overview

This guide shows how to create tiers in the Admin Panel.

Tiers group members into levels. Each level is based on conditions, like spending or earned units. Each level can also include tier benefits.

{% hint style="warning" %}
A minimum of one tier is required in the program, with a maximum of 20 tiers per tier set.
{% endhint %}

{% hint style="info" %}
Tier benefits (sometimes called tier rewards) are attributes assigned to a tier. They are different from the **Rewards** module. Members do not see these values directly in their profile.
{% endhint %}

***

## Add a tier set and tiers

{% stepper %}
{% step %}

### Create a tier set

1. Go to the **Tiers** module.
2. Configure the **Tier set** settings.

<figure><img src="/files/mEAARipD4QXMphpQlDO8" alt=""><figcaption></figcaption></figure>

3. Fill in the required fields:

* **Tier set name**.
* **Tier set conditions** (up to 8).
  * **Active Units** (select the wallet to count).
  * **Total spending**.
  * **Total earned Units**.
  * **Months since joining the program**.
* **Tier set downgrade conditions**.
* **Tier set status**.

{% hint style="info" %}
If you set multiple conditions, the member must meet **all** of them. This works as an **AND** rule.
{% endhint %}

4. Click **SAVE CHANGES**.
   {% endstep %}

{% step %}

### Add tier levels

1. Click **ADD TIERS**.

<figure><img src="/files/bcKIXLD68jjPvEua4YAq" alt=""><figcaption></figcaption></figure>

2. On the tiers creation page, define:

* Tier names.
* Tier benefits (constant benefits).
* Condition values for each tier.

<figure><img src="/files/B0kEAXJO3ETbUNC6dUiR" alt=""><figcaption></figcaption></figure>

3. Click **ADD TIERS** to finish.

<figure><img src="/files/VrX0X6PcKTTwz4aeNtnh" alt="TIER SET OVERVIEW"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

## Tier set structure

Tiers let you shape your loyalty program into clear levels. Below is a simple view of how tiers are structured:

<figure><img src="/files/rzgm6uONRWRIqcgDgnJ3" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.openloyalty.io/main-features/tiers/adding-tiers.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.