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Adding Tiers

In this section, you will learn how to add Tiers.

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Overview

This guide shows how to create tiers in the Admin Panel.

Tiers group members into levels. Each level is based on conditions, like spending or earned units. Each level can also include tier benefits.

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A minimum of one tier is required in the program, with a maximum of 20 tiers per tier set.

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Tier benefits (sometimes called tier rewards) are attributes assigned to a tier. They are different from the Rewards module. Members do not see these values directly in their profile.

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Add a tier set and tiers

1

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Create a tier set

  1. Go to the Tiers module.

  2. Configure the Tier set settings.

  1. Fill in the required fields:

  • Tier set name.

  • Tier set conditions (up to 8).

    • Active Units (select the wallet to count).

    • Total spending.

    • Total earned Units.

    • Months since joining the program.

  • Tier set downgrade conditions.

  • Tier set status.

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If you set multiple conditions, the member must meet all of them. This works as an AND rule.

  1. Click SAVE CHANGES.

2

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Add tier levels

  1. Click ADD TIERS.

  1. On the tiers creation page, define:

  • Tier names.

  • Tier benefits (constant benefits).

  • Condition values for each tier.

  1. Click ADD TIERS to finish.

TIER SET OVERVIEW

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Tier set structure

Tiers let you shape your loyalty program into clear levels. Below is a simple view of how tiers are structured:

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